Our mystery shop service provides an opportunity to see how well your team are performing on site and to identify any training needs going forward. What sets us apart from generalist mystery shopping services are our industry expertise and our access to specialist mystery shoppers who understand the developer’s priorities.
We only use experienced Senior Sales Negotiators and Sales Managers to conduct on-site mystery shops. They have an in depth working knowledge of the role and responsibilities of the negotiator, the buying process and the ideal customer experience. In short, they know what they are looking for.
We do not covertly film your employees, but our experienced team of mystery shoppers will provide a detailed report for you on all aspects of their visit. As far as possible, the focus of their site visit will be guided by your specific instructions.