Sales Progression supervisor

Posted 31/12/2020
Ref: CU/TP/20

London
Temporary
£22.19 Per Hour

Teamsales are looking for a Sales progression supervisor for Surrey.

Our client is looking for someone that comes from background in the property industry with an in depth knowledge of the sales process as well as experience in managing a team. 

The successful candidate will be able to;

  • Lead, develop and manage the performance of the teams to ensure delivery against KPIs and service standards
  • Act as a role model for the team and a strong people manager experienced in getting the best out of people
  • Create the right culture to drive the customer experience and a motivated target driven team
  • Ensure individuals take accountability for their performance and case load
  • Review processes and implement improvements where it is impacting on better performance
  • Performance management responsibility of the Sales Progression, resales and staircasing teams 
  • Analyse, interpret and present performance data to a range of audiences Review and improve communications with our customers to improve performance and the customer experience
  • Support the Head of Customer Journey on all activities to drive improved performance and change management
  • Review and analysis the customer survey results to ensure high levels of satisfaction with the progression process and communication from the team
  • Support positive relationships with third party suppliers
  • Ensure excellent customer service is delivered at all touchpoints 
  • Provide a smooth handover to the Home Experience team 
  • Embed new processes as needed to create a service culture

Essential to be considered for this role;

  • A minimum of 2 years’ experience managing a high performing team and driving business targets
  • Established people manager and experience in leading, developing a team and culture
  • Excellent communication skills, both oral and written 
  • Experience of meeting short and longer term deadlines
  • Experience of working in a busy sales environment
  • Setting and management against performance objectives and KPIS
  • Experience of Microsoft Word/ Excel & creating reports and presentations from data analysis

If you feel you have the required experience and knowledge please send through your CV to temps@team-sales.co.uk or alternatively give us a call on 020 7209 2499 Quoting Job Ref; CU/TP/20